REFUND POLICY

Refund

If you are not satisfied with your purchase, you may return it for a refund (excluding shipping and handling charges) within 14 days as long as the product has not been opened and it has not expired since being delivered. Only products that are returned in the exact condition they were delivered (new in sealed packaging with valid expiration date) are accepted in the event a return is requested. Items that would expire before reaching our possession in the event of a return are not accepted.

Wrong Products

If ruibox.asia has shipped the wrong product(s), the buyer has to notify ruibox within 24 hours of delivery of the product(s) by email to support@ruibox.asia, if it is determine by ruibox the claim is valid and genuine, we will either replace the product(s) or refund the purchase price paid by the buyer. No fees will apply.

Out of Stock

For refund policy, when ruibox discover the item purchased by the user is out of stock, we will immediate inform you via email or sms and will refund the full payment amount to you within 3-5 business days. If you preferred the refund via your bank account, you may inform us via our support email and attached therewith your account details.

Cancellation

We may cancel a purchase order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

We will usually refund any money received from you by the same method originally used by you to pay for the product or suggesting an option to temporary deposit the money in our e-wallet for future purchase purposes.

Cancellation by Customer (Non-Faulty Product)

If you wish to cancel your order please contact our Customer Service Team via email, Whatapps or Wechat. No cancellation fees apply. However, once a purchase order has been processed and been dispatched, it may not be cancelled, and the company reserve the right to retain the payment as the cost of processing the purchase of product.

Faulty Products

We warrant that:

(a)   The product will be delivered undamaged in the quantities ordered; and

(b)   The Product is not expired

It's Buyer's full responsibility:

(a)   to check products' shelf life on our website or manufacturer's website and/or ask us date on products in case of doubt; and

(b)   to check products' shelf life upon receiving



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ruibox.asia

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.